VOUCHERS AND DISCOUNTS (HOW TO USE A VOUCHER CODE, VOUCHER CODE RESTRICTION, BRAND EXCLUSIONS, UNABLE TO USE A VOUCHER/PROMO CODE)
HOW TO USE A VOUCHER CODE
Using voucher codes to enjoy savings is DOT’s way of rewarding our valued shoppers. Do note that you can use only one voucher code per order. Do save your codes for your next purchases!
Kindly take note that there are some general voucher code restrictions which are stated in the Voucher Code Restrictions segment due to supplier contracts and agreements.
Step 1: Go to Checkout by hovering over “Shopping Cart” icon and clicking on “CHECKOUT NOW”.
Step 2: At the “Shopping Cart” page, review your orders. Once you are satisfied with the choices, click “PROCEED TO CHECKOUT”.
Step 3: At the “CHECKOUT” page, fill in all the necessary information (billing and delivery information).
Step 4: Then, under “Your Order”, enter the Voucher/Promo Code and click “APPLY”. You will be prompted once the code is deemed valid.
Step 5: Once that is done, click “PLACE ORDER”. And you’re good to go!
*Promo code cannot be applied to an order once the order has been confirmed.
VOUCHER CODE RESTRICTIONS
Although we strive to ensure you can fully utilise your voucher/promo codes, they are non-refundable and non-exchangeable for cash. If you return an item which you have used a voucher on (even for defective items), you will not get a replacement voucher as vouchers are for one time use only.
We also wish to offer you the best prices with our promotions and voucher codes. Unfortunately, our voucher codes are not applicable to selected items and brands (sale items)
For purchases made using voucher/promo code, please note that discounts are segregated by item level. System will determine the percentage based on the value of the item.
If order consists of more than one item, the value of the voucher is divided proportionately to the price of each item.
If you are returning item(s) which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
Due to requests from our suppliers, promotional discounts and voucher codes cannot be used on the certain brands.
UNABLE TO USE VOUCHER/PROMO CODE
Here at DOT, we try our best to give the customer a smooth shopping journey. However, there might be some bumps along the way. Here are some quick tips when you face difficulty applying your voucher codes:
1) Minimum Spend
Some voucher codes are only applicable with a minimum spending. In such cases, check that your order value meets the spending requirement.
2) Validity Period
Make sure that your voucher code is valid and has not expired. Terms and Conditions will be mentioned in the respective email sent to you or at the back of the physical voucher.
3) Brand/Item exclusions
Check if the item you wish to purchase falls under Voucher Code Restriction or Brand Exclusion. These are non-voucher applicable.
4) Terms and Conditions of Voucher
Voucher is valid only on first purchase for one-time use
Voucher is created only for a specific customer, and cannot be shared with other customer accounts.
Voucher is valid only for items from certain product categories (e.g. Bags only / Apparels only)
Items on Markdown:
Voucher does not apply to items already on discounts
One-time use only:
Most voucher codes are generated for one-time use only, unless stated otherwise.