Exchange, Returns and Refunds

Exchange, Returns and Refunds

RETURN POLICY

Don’t think your order is right for you? Not to worry! DOT offers free and easy returns/exchanges within 7 days after delivery – no questions asked! You can choose one of the following return options:

  1. Exchange your item (in DOT retail stores) for different size, color or change of mind
  2. Replacement for a wrong or defective item sent (online)

Please note:

    • DOT reserves the rights to withhold any refunds if your original item has not reached our warehouse.
    • Ensure that refund details given are correct and complete.
    • If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid and your original payment method.
    • Voucher/Promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

IN-STORE EXCHANGE

Can I exchange a product for reasons change of mind, sizing, color?

    • Yes
    • Within 7 days after receiving of product with tags on and unworn.
    • Exchange MUST be done in any of our retail stores.
    • To be eligible for exchange, invoice must be presented and stocks are available in our retail stores.
    • If item is not available in store, no REFUND is allowed.
    • Alternatively, customer may choose other items of same value. If exchange item is of lower value than the original item purchased, NO REFUND will be given for the balance amount.
    • If exchange item is of higher value than the original item purchased, customer must top-up the balance amount.

HOW TO RETURN / REFUND

While we adhere to strict practices of quality control for our products, we understand that there might be instances where you have received a defective good. Here, we will advise the steps to follow should you encounter such situation.

What are the conditions for returning my product(s)?

  • The product has to be defective to be eligible for a return.
  • If the product isn’t deemed defective, it will be sent back to the customer. (Shipping costs for sending back will be borne by customer)
  • If the item received does not correspond with the item ordered (i.e. we sent you the wrong item)

What constitutes as defective?

  • When the product is ripped or torn.
  • When the product is stained
  • Where the product does not correspond with their description
  • Where the product is not of a satisfactory quality; or
  • Where the product is not fit for any purpose communicated to the seller before the point of purchase.

How do I return my order in the case of defective?

  • Fill in the return form on DOT website (invoice number, defective reason, pickup date, location)
  • We will arrange for a pickup based on the date you provided in return form (Pickup date must be set to the next following day of request)
  • Defective to be returned within thirty (30) days of its delivery, failing which the Buyer shall not be entitled to a replacement product or refund.
  • Shipping cost for pickup of defective item will be borne by DOT

How long do I have to wait for returns/refunds?

  • As soon as the product(s) have reached our warehouse, our team will examine it swiftly and determine if it’s eligible for a return/refund.
  • Once it is approved we will refund the amount to you. (PAYPAL refund process takes up to 5 business days)
  • If the product isn’t deemed defective, it will be sent back to the customer and no refunds will be provided (Shipping costs for sending back will be borne by customer)
  • The mode of refund is your original payment method