Delivery and Shipping

Delivery and Shipping

SHIPPING FEES

At DOT, we keep our shipping fees to a minimum so that you can have an ease of mind while shopping. If you spend above a certain amount, we will even deduct some of the shipping costs for you! We will be partnering with J& T Express for our deliveries.

ORDER AMOUNT DELIVERY TYPE DELIVERY FEE
Below $40 Normal (1 – 3 Working Days) $4.50
Above $40 Normal (1 – 3 Working Days) $2.50

DELIVERY TIMES

We aim to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary. Delivery cutoff time is 12PM daily (working day)

NO DELIVERY ZONES

We aim to deliver to as many places as possible as we believe everyone deserves access to our products. However, due to restrictions and limitations (placed by certain institutions and organisations), we are sorry to share that we are not able to make deliveries to the following areas in Singapore:

Airline Road, Airport Cargo Road, Alps Avenue, Brani Terminal Avenue, Jurong Island, Kusu Island, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Pulau Sakeng, Pulau Sebaruk, Pulau Ubin, Rifle Range, Seletar Aerospace, St Johns Island, Turf Club Avenue, West Camp Road.

If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home address!

Missed Delivery

Missed a delivery? Our logistics partner, J&T Express offers up to 2 delivery attempts for local delivery. J&T Express will be in touch with you via SMS or Email to notify you to reschedule. Parcels will be redelivered upon failed attempt.

On the morning of delivery, shoppers will receive an SMS notification to let them know that they should expect a delivery that day. Included in that SMS is a verification code.

If the shopper isn’t around when J&T Express driver arrives, shopper can provide the driver with the verification code if they wish for the parcel to be left at a safe location (e.g. riser or shoe rack).

ABOUT J&T Express

J&T Express is the fastest growing eCommerce solutions provider in Southeast Asia with its core business in logistics support for eCommerce businesses. Our aim is to provide top-notch express delivery and service quality for sellers and customers through innovation and proprietary technology.

Tracking of orders: https://www.jtexpress.sg