Delivery and Shipping

Delivery and Shipping

SHIPPING FEES

At DOT, we keep our shipping fees to a minimum so that you can have an ease of mind while shopping. If you spend above a certain amount, we will even deduct some of the shipping costs for you! We will be partnering with UrbanFox for our deliveries.

DELIVERY TIMES

We aim to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary.

But if you’re in a hurry, opt for our EXPRESS (next working day) DELIVERY instead (Cutoff time is 12PM)

 

NO DELIVERY ZONES

We aim to deliver to as many places as possible as we believe everyone deserves access to our products. However, due to restrictions and limitations (placed by certain institutions and organisations), we are sorry to share that we are not able to make deliveries to the following areas in Singapore:

  • Changi Cargo Port
  • Jurong Island

If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home address!

 

Missed Delivery

Missed a delivery? Our logistics partner, UrbanFox offers up to 2 re-delivery attempts for local delivery. UrbanFox will be in touch with you via SMS to notify you to reschedule.

If you missed the first delivery attempt, you can arrange to reschedule the delivery by clicking on the link below. Alternatively, you can choose to collect at any of UrbanFox’s 13 self-collection points from the same link below.

https://www.urbanfox.asia/courier-tracking/reschedule-delivery/

Or, you can email UrbanFox at contact@urbanfox.asia or call 6476 7472 for further assistance.

 


UrbanFox is an end-to-end urban logistics expert that provides reliable and economical solutions to help businesses maximize its sales potential. As a subsidiary of Keppel Logistics, UrbanFox works closely with its parent company to leverage on mutual strengths. UrbanFox is passionate about building sustainable and innovative solutions that are suitable for businesses of all sizes. We aim to establish long-term partnerships with our customers by providing them with the best experience and value to their business. Accelerate your growth with us.

Tracking of orders: https://www.urbanfox.asia/courier-tracking/tracking/